Terms of service

1. Business Information

STONEWILD
ABN: 43 932 625 788
Email: hello@stonewild.com.au
Based in New South Wales, Australia

2. Use of This Website

You must be at least 18 years old, or have permission from a parent or guardian, to use this website or make a purchase.
You agree not to use this site for any unlawful purpose or in any way that may damage or impair our website or reputation.

3. Products and Availability

We offer a curated range of crystals, homewares, jewellery, home fragrance, and incense.
All product descriptions, images, and prices are listed in Australian Dollars (AUD) and are subject to change without notice.
We make every effort to display our products accurately; however, variations in colour, texture, or size may occur due to the natural characteristics of materials or display differences.

We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

4. Pricing and Payments

All prices are in AUD and include GST unless otherwise stated.
We accept major credit/debit cards and other payment methods as shown at checkout.
Payment must be received in full before your order is processed or shipped.

5. Shipping and Delivery

We ship Australia-wide and may offer international shipping where specified.
Delivery times are estimates only and may vary depending on location and courier service.
STONEWILD is not liable for delays or losses caused by postal or courier services once your order has been dispatched.

6. Returns and Refunds

We do not offer returns or refunds for change of mind.

If your order arrives faulty, damaged, or incorrect, please contact us at hello@stonewild.com.au as soon as possible with your order number and photos of the item.
Once reviewed, we may offer a replacement, repair, or refund at our discretion.
Items returned without prior approval will not be accepted.
Please refer to our full Return and Refund Policy for more details.

7. Product Disclaimer

All metaphysical or healing properties associated with crystals, incense, and home fragrance products sold by STONEWILD are based on traditional beliefs and are not scientifically proven.
They are not intended as a substitute for medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any medical concerns.

8. Intellectual Property

All content on this website — including text, images, graphics, product descriptions, logos, and designs — is the intellectual property of STONEWILD unless otherwise stated.
You may not copy, reproduce, or distribute any content without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, STONEWILD is not liable for any loss, damage, injury, or claim arising from:

  • Your use or misuse of our products or website

  • Delays, interruptions, or errors in website functionality

  • Reliance on any information provided on our website

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the replacement or refund of the goods purchased.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes shall be handled in the courts of New South Wales.

11. Changes to These Terms

We may update or modify these Terms from time to time without prior notice.
The latest version will always be available on our website, and continued use of our services means you accept any updated Terms.

12. Contact Us

For questions or concerns about these Terms, please contact us at:
📧 hello@stonewild.com.au
🌐 stonewild.com.au